The National Emergency Number Association (NENA) responded to recent posts on social media sites urging people in the U.S. to dial 1-1-2 rather than 9-1-1 in certain emergencies, saying this is bad advice.
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The posts claim that 1-1-2 is effective if you are being pulled over in your car and want to ensure that you are dealing with the police. It also claims that by dialing 1-1-2, your call will be answered faster and may go directly to the police.
However, 1-1-2 is the European emergency number. Several wireless providers offer mobile phones that can use either system for emergency calls, depending on the user’s location.
While dialing 1-1-2 in the United States may work on certain devices and on certain wireless networks, the only way to ensure that your call for emergency assistance gets through is to dial 9-1-1. When a caller tries to use 1-1-2 in the United States, the call may not go through. Even if it does, 1-1-2 provides no special emergency call handling; in fact, it adds a delay because it must be converted to 9-1-1 and then routed to the appropriate 9-1-1 call center.
“The bottom line is that anyone calling for emergency assistance in the United States or Canada should always dial 9-1-1 for the fastest and most effective response,” said NENA.
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