"This service allows us to have the important details we need in order to provide the fastest and most accurate response, immediately," said Dixie County 9-1-1 Coordinator Chuck Elton. "We have been actively working to educate the community about this free service and encourage everyone to log on and create a safety profile for their household."
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With its growing use in the region, community organizations across the state have been offering their support to public-safety officials by encouraging Floridians to take advantage of Smart911 and the extra protection it provides.
"Our members have difficulty communicating directly with 9-1-1," said June McMahon, president of the Florida Association of the Deaf. "Smart911 will benefit the deaf and hard of hearing community as it will help emergency personnel to be aware that the person has a hearing loss.”
The service is private and secure, and information is only available to dispatchers during a 9-1-1 call. The profile can include data about all family members, including medical conditions or disabilities, addresses associated with all phone numbers, household details including utilities, emergency contacts, vehicles and even pets.
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